G Mart Pvt. Ltd.
863, Main Street,
1423, New York City, New York
Dear Mr. Hamilton
I have been a loyal customer of your stores for the past 5 years,
I have time and again received great service at your mart which is one
of the main reasons I shop at your store. But to my surprise, on the
date of 23rd August, 2010, I was at the receiving end of some very poor
service at your mart.
On the said date, I made the purchase of my weekly groceries, and
headed towards the cash counter to pay for them. The person sitting at
the counter, who was wearing the name tag of Jen, was talking on her
cell phone. When I asked her to make the bill, she said she would do it
in 5 minutes, and resumed her conversation on the phone. After a good 10
minutes, she started with her work and did it very slowly. The bill,
apparently totaled upto more than I expected, so I asked her to recheck
it. Instead, she talked to me very rudely, and told me that if I did not
like the prices, I could take my business elsewhere.
I was appalled at such behavior, and have a good mind to take my
business elsewhere as suggested. I hope you would look into the matter,
and make sure such an incident is not repeated. Your company has been
known to provide good services, and such events tarnish the company
name, so please address this issue soon.
Thank you for your co-operation.
hope help u